Skip to main content

Privacy Policy

Last updated: 19 May 2026

Venue by Trio respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, where it may be stored, and how you can contact us about your information.
‍

1. Information we collect

When you submit an enquiry through this website, we may collect information such as:

  • Your name
  • Your email address
  • Your phone number
  • Your preferred wedding date, season, or tour date
  • Your estimated guest count
  • Your event preferences
  • Services you are interested in
  • Any message or details you choose to provide

We only collect information that is needed to respond to your enquiry, help plan your event, provide relevant information, or improve how we handle enquiries.
‍

2. How we use your information

We may use your information to:

  • Respond to your enquiry
  • Send pricing, availability, or venue information
  • Arrange or discuss a venue tour
  • Understand what services you are interested in
  • Help plan or prepare for your wedding or event
  • Keep a record of your enquiry and communication
  • Improve our website, forms, and enquiry process

We do not sell your personal information.
‍

3. Website forms and notifications

This website uses custom enquiry forms built in Webflow.

When you submit a form, your information may be stored in Webflow and sent through an automation system called Make. Make helps route your enquiry to the correct email notification so the Venue by Trio team can review and respond.

Email notifications are sent from notifications@logieslab.studio, which is used to deliver website enquiry notifications on behalf of the website setup.

These notification emails may appear in the sent records of the connected email account used for the automation.

Where possible, enquiry notifications are configured so that replying to the notification sends the reply directly to the email address provided by the enquirer.
‍

4. Email marketing and MailerLite

If you choose to receive updates, guides, or marketing emails, your email address and relevant details may be added to MailerLite.

MailerLite is used to manage email lists, groups, and email marketing communication.

You will only be added to marketing email lists where you have given permission, such as by ticking an opt-in checkbox on a form.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Submitting a general enquiry does not automatically mean you have agreed to receive marketing emails.
‍

5. Third-party services we use

To operate this website and manage enquiries, your information may pass through or be stored by trusted third-party platforms, including:

  • Webflow — website hosting and form submissions
  • Make — automation and enquiry routing
  • Google/Gmail — email delivery and enquiry notifications
  • MailerLite — email marketing, only where consent has been given
  • Google Analytics or similar analytics tools — website performance and visitor insights
  • Cloudflare Turnstile — spam and bot protection for forms

These services may store or process information outside New Zealand. We only use these services for legitimate website, communication, marketing, security, and business purposes.
‍

6. Website analytics

We may use analytics tools to understand how visitors use the website.

This may include information such as:

  • Pages visited
  • General location data
  • Device or browser type
  • Time spent on the website
  • How visitors interact with the website

This information is used to improve the website and user experience. It is not used to personally identify you.
‍

7. Spam protection

This website may use spam protection tools such as Cloudflare Turnstile to help prevent bots and spam submissions.

These tools may process technical information about your browser, device, or interaction with the website to confirm that a form submission is likely to be made by a real person.
‍

8. Sharing your information

We may share your information only where needed to:

  • Respond to your enquiry
  • Provide information or services you requested
  • Manage website forms, emails, and automations
  • Add you to an email marketing list, only where you have given permission
  • Meet legal or regulatory requirements

We do not sell or rent your personal information to third parties.
‍

9. How long we keep your information

We keep enquiry information for as long as reasonably needed to respond to your enquiry, manage event planning, keep business records, and improve our services.

If your enquiry does not progress, we may still keep a record for administrative, reporting, or future reference purposes unless you ask us to delete it.
‍

10. Accessing or correcting your information

You have the right to ask whether we hold personal information about you.

You may also ask us to access, correct, or update your personal information if it is inaccurate, incomplete, or out of date.

To request access or correction, please contact us using the details below.
‍

11. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Venue by Trio
Email: events@trioevents.co.nz
Website: https://www.venuebytrio.co.nz

For website enquiry automation or technical privacy questions, Venue by Trio may also involve their website provider, Logies Lab Studio, where needed to investigate or resolve the request.
‍

12. Changes to this policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with the latest updated date.

‍